Online Shopping

Sometimes online shopping is an impulse purchase which after a few minutes or days we might regret or reconsider. Alternatively when the purchase arrives it looks nothing like what was promised in the online advertisement.

Under EU legislation when a person buys a product from an EU based website you have a right to return it for whatever reason. As an online purchaser you will always have 14 days to change your mind from when you receive the purchased product.

However you must notify the seller/business from whom you purchased that it is your intention to cancel the transaction within the 14 day period. When you have written to the seller/business to let them know your intentions you then have 14 days from that date to return it. It would be best to ensure you send the email cancelling the purchase with a read receipt or delivery request to ensure there is no dispute that you did in fact write and that it was received.

Please note that the same rights are not afforded to you when you buy from a website outside the EU.

For more information contact us on 045 432382 or

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